Whitepages is powered by Peopletracer Ltd:
Fax: 029 2022 0289
Alternatively, contact us via email.
Company Name: Peopletracer Ltd.
Registered Office: Global Reach, Dunleavy Drive, Cardiff CF11 0SN
Company Registration Number: 06973660
Data Protection Number: Z1898545
VAT Registration Number: 981 4976 68
How do I Make a Complaint?
- Full name
- Date of Birth
- Email address
- Relevant reference numbers
- A description of the complaint, plus any supporting evidence
Our Complaints Procedure
We aim to resolve your complaint within 3 working days of receiving it and will contact you, in writing, with the outcome. If that is not possible, we will write to you within 5 working days to let you know that your complaint has been received and we are progressing with it.
If your complaint is not resolved after 4 weeks, we will write again to explain what progress has been made. In most cases, we will give you our final response within 8 weeks of receiving your complaint. Our final response will tell you what we have found, what we will do and why we came to that conclusion.
Depending on the nature of your complaint, an alternative dispute resolution provider may also be able to assist. Where you are a consumer and your complaint relates to the financial information about you processed by Whitepages acting as a credit information services provider, you will have the right to refer your complaint to the Financial Ombudsman Service (the “FOS”).
The FOS is an independent body which seeks to resolve eligible complaints received from individual consumers. Sole traders, partnerships and other small businesses, charities and trusts may also be able to refer eligible complaints to the FOS. There is no charge for referring complaints to the FOS.
The contact details for the FOS are:
Financial Ombudsman Service
Telephone: 0800 023 4567, or +44 20 7964 1000 if calling from outside the UK
Where you are a consumer with a complaint arising out of services purchased online, you may also register your complaint using the European Commission Online Dispute Resolution (ODR) platform. A link to the platform, including more information about how it works, can be accessed at the following address: http://ec.europa.eu/consumers/odr
Removal of Personal Details
I opted out of the Electoral Roll: can you remove my details from your records?
We can help you remove your records, simply print off and complete the record removal request form, and send it back to us. The reason we have your details is that you appeared in the 2002 version or in years since 2003 you may not have opted out of the Electoral Roll and we continue to hold those details.
This means that it's likely that other data specialists will also have your details on their records. If you wish to have them removed from all available sources, you'll need to contact them and advise them of your requirements.
We aim to process all requests for removal within 30 days, however most requests are completed sooner. You will receive confirmation from us that your information has been removed.
An abridged version of your information, which will never contain your full address, may continue to appear in search engine results (such as in a Google search) for a short period of time after your full details have been removed from our website. This happens because the search engine’s crawler has yet to pick up the update to our listings. Any such link will not lead to any information about you and the link itself will disappear when the search engine crawler next visits our site and updates its results.
If this short delay concerns you, you should contact the search engine provider directly. Google provides a service to expedite this process, further information on which is available at: https://support.google.com/websearch/troubleshooter/3111061?hl=en&rd=1